LIBRERIDE · PLATFORM POLICIES
Nondiscrimination, accessibility & service animals
Equal treatment
LibreRide prohibits discrimination based on race, color, national origin, religion, sex, disability, age, and any other protected status under applicable law. Harassment and retaliation for reporting concerns are prohibited. Drivers must receive and follow the policy before providing service.
Accessible journeys
Riders may describe practical pickup or assistance needs without sharing a diagnosis. Drivers should communicate respectfully and provide reasonable assistance consistent with safe operation and applicable law. Do not promise a wheelchair-accessible vehicle or specialized service unless that option is actually confirmed.
Service animals
Drivers must accommodate service animals under applicable law. A pet preference does not determine service-animal access. Do not add a disability or service-animal surcharge. When the animal’s role is not apparent, ask only questions legally permitted; do not demand certification or a task demonstration. Escalate uncertain situations to support without treating an ordinary preference as a basis for denial.
Report a denial or website barrier
Use safety support for discrimination or access denial, or email support if the form is inaccessible. Describe the trip, what happened, and the assistance requested. For a website issue, include the page and device if you can. Do not include unnecessary medical records.
Review
Support should review relevant records and responses, communicate an appropriate outcome, and provide a path for further review. A report does not automatically establish a violation.